ServiceNow reviews

4.1

81% would recommend to a friend

(5,703 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are OK, but haven't changed in a few years and certainly not good enough to put up with the abuse.

Cons

If you’re looking for a company where innovation is stifled, employees are micromanaged to within an inch of their sanity, and fear of making mistakes keeps everyone in a constant state of anxiety, then why not join DASO at ServiceNow. Growth here is non-existent. Promotions? Forget it. Development? Not a chance (Genuine learning opportunities are routinely denied by the manager, as not having a business case) The only thing you’ll gain is a higher tolerance for dysfunction. The work itself is mind numbingly dull, consisting of repetitive tasks that could be automated, or brought in line with other regions but aren’t... instead we have inefficient processes that no one dares challenge. The real kicker, though, is the management. The team is "led" (if you can even call it that) by a manager who has bullied multiple employees out of their jobs. People leave, and leadership pretends not to notice the reason why. Feedback is weaponized, meetings feel like interrogations, and constructive suggestions are treated as insubordination. Expect to spend your time second-guessing every decision, dreading the next ping of teams chat or email... Watch talented colleagues burn out or flee to better opportunities. The only lesson you’ll learn here is how not to run a team. Save yourself the stress, there are far better places to work.

1.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Pockets of brilliant people fostering collaboration. Top tier tech stack

Cons

Management. The way it works is ServiceNow prioritizes “quota” manager hires first. Meritocracy and demonstrated leadership are not realistic factors. Pay. The inequality of pay is significant and it’s unfortunate for the high performers on the low part of the scale. Compensation plans are usually 3-4 months into the new year so if you’re a sales exec relying on commission, buckle up for a wait.

5.0
Feb 22, 2023

Huge org and Huge potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is an early review as I am 60 days in. So far, no alarm bells are ringing, everything is super above board and easy to work with. There is no 'kool-aid to drink', things are just what they appear to be, a small company growing in spades and working hard to be fair in the market. Interestingly, dedication to their teams is VERY high on the list of mandatory actions and I feel very Seen and Heard. The organization is very ambitious, but accepts feedback well, especially earlier so that their projects and efforts have less churn. People are expected to be vocal and partnerly.

Cons

1) This is less of a CON and more of an onboarding problem - The company firmly believes in drinking it's own champagne. If you have minimal experience with ServiceNow, you may struggle to learn the vast number of details and use cases. EVERYONE DOES, so just kinda chill with it and be engaged but not self deprecating. 2) This is a HUGE org. You will find that it is easy to shine in your area and team, but there is a lot going on, so if you are used to being the circus ringleader, you will have to wait in line. In the same vein, if you need and SME on a topic, if can be difficult to derive who that is due to the org size. I suggest building a roster of go to people early on, and pay it forward when possible.

Viewing 193 - 195 of 5,703 Reviews

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