Toxic culture, driven by bad managers - Digital Marketing ServiceNow Employee Review

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are OK, but haven't changed in a few years and certainly not good enough to put up with the abuse.

Cons

If you’re looking for a company where innovation is stifled, employees are micromanaged to within an inch of their sanity, and fear of making mistakes keeps everyone in a constant state of anxiety, then why not join DASO at ServiceNow. Growth here is non-existent. Promotions? Forget it. Development? Not a chance (Genuine learning opportunities are routinely denied by the manager, as not having a business case) The only thing you’ll gain is a higher tolerance for dysfunction. The work itself is mind numbingly dull, consisting of repetitive tasks that could be automated, or brought in line with other regions but aren’t... instead we have inefficient processes that no one dares challenge. The real kicker, though, is the management. The team is "led" (if you can even call it that) by a manager who has bullied multiple employees out of their jobs. People leave, and leadership pretends not to notice the reason why. Feedback is weaponized, meetings feel like interrogations, and constructive suggestions are treated as insubordination. Expect to spend your time second-guessing every decision, dreading the next ping of teams chat or email... Watch talented colleagues burn out or flee to better opportunities. The only lesson you’ll learn here is how not to run a team. Save yourself the stress, there are far better places to work.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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