Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (374) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 445 reviews)); "Great people and a lot of learning" ((in 410 reviews)); "Benefits are good and fair" ((in 393 reviews)); "good pay and established brand" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 170 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,703 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 18, 2017

Too much politics and immaturity

Security

Recommend

CEO approval

Business Outlook

Pros

Gym Beer bash, Kitchen stack with free stuff Stocks

Cons

Politics at all level. Hiring Non-techincal managers for technical roles. Also not hiring mature people with good experience. Well, not lot of good candidate apply to Servicenow in the first place. People keep on leaving which results in a limbo for others who were working with them on projects and now in turn have to wait for new guys to fill in. No imagination in employees as compare to other Silicon valley tech companies. Management keep on buying products from vendor that no one wants and no one will use in the future. Employee suggestion are not considered and if voiced opinion strongly you will be chastised for that.

3.0

Nov 21, 2016

A very political place- too bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

RSUs, smart peers and so-so snacks. The industry has a great future. CEO is sharp and delivers for sure. Hiring bonuses, and the company will throw the usual Silicon Valley perks in for income- no cost controls are great for new folks

Cons

Entitled and incompetent middle-management from the 'good ole days.' The view is- "if I don't know, I can at least please people and pretend to be a BFF." The worst mistake I witnessed over time- strong nepotism, promotions without merit is REAL middle-managers operate n the kind of fear that doesn't drive better work- they don't understand the CEO's 'positive fear' keeps us vigilant idea.

2.0

Aug 15, 2016

Low Morale in specific Org chart. Overall Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Smart coworkers - Colleagues are always team players - Benefits - Unlimited PTO - Work Life balance is great.

Cons

- no professional growth - threatens to lower bonus if you do not agree with everything management says - management says one thing and changes their mind soon after - interview process should be 1 on 1 with management as well as team member. It should not be a intimidating 5 vs 1 interview process. - Currently only hiring H1B. Look else where if you are looking for a job.

Viewing 187 - 189 of 5,703 Reviews

Jobs at ServiceNow

Principal Platform Architect

Madrid

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Senior Platform Architect

Madrid

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Sr Enterprise Account Executive, Santander

Madrid

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