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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,694 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Feb 24, 2026

      Used to be decent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Back before AI, leadership used to be decent.

      Cons

      Post AI, things are similiar to Amazon performance.

      3.0
      Feb 23, 2026

      Trapped in a Walled Garden: The Hidden Career Risk of Platform-Specific Development

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work on. They follow a process, Policies. Respectful mentality. Many Benefits.

      Cons

      Prior to the acquisition, I was a versatile developer working across a broad technology stack with a large, active community. However, ServiceNow's closed ecosystem enforces a platform-specific development model, leaving little room to grow beyond its proprietary boundaries. This significantly narrows my marketability in the job market — especially now that the branch has decided to close — given that ServiceNow expertise has limited recognition and demand in my local market.

      Viewing 175 - 177 of 5,694 Reviews
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      Glassdoor has 6,630 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.