ServiceNow reviews

4.1

81% would recommend to a friend

(5,694 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

The organisation attracts smart, driven talent and operates with urgency and ambition. Appears to have a formidable market position. Vision is attractive and compelling.

Cons

For a company that’s growing, operational sophistication must be matched by governance rigour. In my experience, structural clarity and sponsorship discipline have not consistently evolved at the same pace as their vision strategy has evolved. Senior mandates shift without durable alignment, limiting strategic continuity. Decision rights and portfolio ownership are most of the times fluid, which weakens accountability. Internal oversight and review mechanisms would benefit from stronger visible independence. When accountability forums are perceived as closely aligned to existing power structures, confidence in impartial outcomes is reduced. In moments requiring high transparency, communication can appear highly managed. Repeated gaps between stated leadership principles and lived practice create quiet but cumulative erosion of trust among experienced leaders. Values are most credible when upheld under scrutiny. Where alignment between principle and action is inconsistent, institutional credibility becomes vulnerable. The vision and values are credible and lofty but execution and practice of it is absent or missing! While the CEO consistently emphasizes being “in your corner,” there appears to be a gap between that intent and the operational follow-through within leadership layers. There is visible investment in DEI initiatives, however, inclusion is measured not by activity but by consistent practice. Where lived experience diverges from stated commitment, organizations risk losing some of their most capable talent.

5.0
Feb 24, 2026

Great Culture

Recommend
CEO approval
Business Outlook

Pros

The culture is great , the perks are as good as big FAANG companies. A lot of opportunitues to learn about AI since Servicenow pushes AI in every sector.

Cons

Recent joiner couldn't find anything now

Viewing 172 - 174 of 5,694 Reviews

Glassdoor has 6,630 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.