ServiceNow reviews

4.1

81% would recommend to a friend

(5,690 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,690 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 17, 2026

Great culture

Recommend
CEO approval
Business Outlook

Pros

Fantastic benefits, unlimited PTO, great people

Cons

Constant shaking up of upper management makes continuity difficult

4.0
Mar 17, 2026

Uncertain outlook

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent product allowing almost any requirement implementation. Steady growth for years.

Cons

AI fast implementation causing increased focus on it and neglect of the base product growth.

4.0
Mar 17, 2026

NA

Recommend
CEO approval
Business Outlook

Pros

Work life balance in platform teams

Cons

App team Work life balance is nil

Viewing 142 - 144 of 5,690 Reviews

Glassdoor has 6,626 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.