ServiceNow reviews

4.1

81% would recommend to a friend

(5,694 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 8, 2017

Field Marketing, Americas

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want to make a lot of money quickly before you are eliminated, great place to work. Great cafeteria. Great benefits. Nice gym.

Cons

I have never worked at a company where everyone is constantly worried about being fired. It is well known internally that the company fires people quite readily. If you have an idea, don't express it because if upper management doesn't like your idea, you have a meeting with HR! Always looking for someone to blame. There is no mentoring. You barely get to understand your job -- you start, you better figure it quickly and people better like you or they won't see a reason to keep you. It is every man for himself. If you choose to interview here, you better have a strong plan B. You might not last that long there.

1.0
Nov 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Stock RSUs New building with awesome gym Great place to rest and vest, not for career growth. It's a job not a launching pad.

Cons

The products offered are amazing, and I've heard from many, many happy clients. The stock prices reflects. Frank Slootman wants "phase 3" thinking, wants everyone to go above and beyond and yet without exception my peers with titles from Senior Manager down to Analyst are being pushed down, held back and generally made stale by Directors and above. Directors and above are only brought in from the outside, in over 3 years I've never seen a promotion into this level. The directors in our BU most "rub their stink" on projects and pass upward for the C-level executive to go through everything detail x detail. There is no trust within this BU and it's extremely demoralizing.

1.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Good pay and stock performance - Lots of smart people - Good product

Cons

- While there are some bright spots, this is BY FAR the most toxic place I have worked and I have spent time at MSFT, Google, Meta, etc. - There are many abusive leaders and executives, and I do not use that word lightly - HR issues are not dealt with, and reporting poor behavior does absolutely nothing - Truly a horrific culture, I knew several people who went out on leave for mental health reasons related to work

Viewing 127 - 129 of 5,694 Reviews

Glassdoor has 6,630 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.