ServiceNow reviews

4.1

81% would recommend to a friend

(5,685 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, and you only have to work 10 hours a week. Once you figure out how to game and cheat the system, hitting quota is easy. Seeing people get out of the ADR role seems like they're opening up their career to more possibilities.

Cons

Never have I seen an office filled with more incompetent leadership. I think only 1 has any real sales experience. Some of senior ADR manager grew up cheating the system for meetings, so now they teach of all of their ADR's how to game the system. You can't blame the new people but I feel bad for this being our first or 2nd work place experience. Advice for any new hirer: Make "Phone calls" and spam emails then log these into the horrible, home-grown CRM in order to hit your activity requirement. Then do what everyone else does and towards the end of the month -HOUND your field reps to give you free "meetings" you can log-into SURF. This is how everyone hits quota. There is no such thing as quality here, it is only quantity. We're talking about a company that makes $2.6 billion in Revenue. If you throw in garbage into the CRM, no one cares, especially the managers. As long as you hit your number, the managers hit their number, we're all happy!

1.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Good compensation and RSUs Great platform to work Good cafeteria and employee benefits

Cons

Very bad and demotivating work culture Should have clarity while taking the person for particular position e.g. Hiring for specialized role and comparing with others with different skills no corporate culture Worst Work for core developer. Employee's bonus and growth is depend on relationship with manager or senior employee, hard work and helping nature won't work here.

2.0
Feb 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Great product and vision. I truly thought i found the right company and career path..

Cons

Leaving because of the managers aggressive behavior and downright bullish nature. There's a very steep learning curve and a 3 months development timeline, but it's not adhered to i the slightest. I have never been so belittled in my life, by anyone either in my personal or professional life.

Viewing 76 - 78 of 5,685 Reviews

Glassdoor has 6,621 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.