Sage reviews

3.6

63% would recommend to a friend

(5,264 total reviews)
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Steve Hare

70% approve of CEO

61% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
2.0
Mar 14, 2017

Disconnected

Recommend
CEO approval
Business Outlook

Pros

Great people who are genuinely trying to do the right thing for the customer. Decent offices, competitive salaries and benefits. Mentoring program, CSR days, flexible working.

Cons

There is a fundamental disconnect between senior levels/global functions and the local business units tasked to transform the business. These units are crippled by lack of investment due to the fact that there is yet another period of change, so we can't back fill natural churn until "someone" decides what the larger change will be. As a result, I witness teams at breaking point, working extremely long hours 7 days a week to meet the challenges a company in a period of transformation faces. But here's the thing: lack of people investment whilst waiting for the next grand plan is exhausting the very people needed to implement this change.

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Sage Response
9y
Thank you for reviewing Sage. Yes, we have great, dedicated colleagues right across Sage and the Sage Foundation is great for colleagues and the charities who benefit. The new Mentoring Programme and associated Playbook is awesome and flexible working across Sage is fantastic as it helps individuals and families alike. We have hired several thousand new colleagues across Sage over the last few years and we continue to recruit and we invest in our people in terms of training and development, as you say, Mentoring, improving the onboarding process, Leading for Leaders programme etc. Thanks again for reviewing us.
1.0
Mar 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Holiday entitlement with buy/sell, sharesave, dental, medical, parking, really struggling after that, peers and colleagues have a good work ethic

Cons

Salary is pathetic, commission structure is poor in relation to performance, everything at Sage over the course of the last 12-18 months is how they can find ways to pay out less. Ridiculous metrics which change on a regular basis to try and trip people up. They wonder why so much is going down the pan, it's simple, staff aren't rewarded enough for that extra yard. The greed of the business has led to staff resenting the company and the vast majority of decent sales staff have left as they can earn a great deal more elsewhere for a much less stressful job. Any good sales staff who are left are simply waiting for shares to mature then they will also leave. Sage always expect staff to go the extra mile however forget that this is a two way Street, they wonder why things fall flat on the face, staff aren't going out their way to help a company they feel continuously tries to screw them over. The company treat staff like replaceable numbers so why would staff be loyal?

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Sage Response
9y
Thanks for your review. As you know our CEO Stephen Kelly joined us some 2.5 years ago - we are now 'One Sage' with products in the Cloud, innovations such as Pegg with the ambition to have invisible accounting. Transformation was needed - tech companies have to adapt or die; in order to leapfrog the competition and continue to serve our business builders with passion we need to have a high performance culture. Our targets are tough, our people work hard and those who achieve them are rewarded extremely well. We benchmark our salaries against the market and we are competitive. We also have Platinum Elite for our highest performers in the business - this year over 100 colleagues went to Dubai with their partners and this year's Platinum Elite has launched and we will again be taking over 100 colleagues to a luxurious resort in Mexico. We can't promise an easy ride at Sage but it’ll be a rewarding one; leaving your comfort zone will help you grow in belief and as a person. We wish you every success with your career.
1.0
Sep 23, 2016

Disconnected, Disorganised, Disgusting Behaviour

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices So many good opportunities if the management would just listen to their staff, this place under the new structure does have potential.

Cons

I’ve read though a lot of the reviews for Sage and a few key words stick out.. Bullying, Arrogant, Toxic, Soulless, Egotistical, Narcissistic environment. After experiencing the globalisation changes first hand I can only agree, If anything, maybe SAGE stands for Soulless, Arrogant, Giant, Ego because this is exactly how the senior managers come across to their staff. If Stephen Kelly wants a company that promotes “Customers for Life” then he needs to start looking inwards first and start encouraging “Staff Development for Life”. My experience at Sage has been incredibility painful during this transition, after having no direction or communication for what seemed like ages, we then went through the restructure itself. I can fully understand the reasons for the restructure, I can also fully understand the lack of communication, what I cannot fully understand is an attitude of blame from senior managers towards staff for not achieving what seemed like confusing and directionless performance criteria. This after so many people had been culled in the business and so many more started to leave out of pure frustration. Sage, listen up, you might not condone “Bullying” in your organisation but it is happening on a daily basis. Anyone person who hides behind authority without taking accountability for their complete disconnection with what is going on is a bully. For me, this glass door website has been a fantastic reassurance to read so many reviews from people who have had similar experiences, this is almost like a self-help group for people who have had their confidence and self-esteem destroyed by SAGE My Sage Survival Story I worked in the London Office and was managed by somebody in the Newcastle office over Video Conference, I was accused in my performance review that there seemed to be “a bit of a disconnect” in my performance since the restructure. “A BIT OF A DISCONNET”, you are doing a performance review over Video Conference with bad sound quality in another part of the country, from a basic psychology point of view this is the most obvious “Self-Projection” I have ever heard. This is essentially the biggest problem with Sage, the Senior execs are all in the Ivory Tower of the Shard trying to run a company that they are completely disconnected with, relying on social media, ego and narcissism instead of having any actual substance. To have Trust, you need to be Trustworthy, To have “Customers for Life” you need to have a company that has a soul with substance.

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Sage Response
9y
Thanks for your feedback. This is not the Sage I recognise, we simply do not accept the behaviours you outline here. No one would be happy to work in such an environment you describe, me included and this is not what I personally see, feel or hear. We do value our people and as a former colleague, you are aware we are undertaking a period of organisational change to make us stronger, better and more customer focused than ever before. We recognise not everyone will be happy with changes – it’s not easy. Some of the changes we are making will ensure talent management is at the heart of our people processes. Also reward and recognition is important to all of us. We are committed to making improvements to enhance the lives of our colleagues. We are currently in the process of pulling together a ‘Leading at Sage’ program which will be available for all managers, it will focus on the ‘people management’ aspects to their role. We believe this will make a real difference. There's also other innovative ideas in the pipeline which we truly believe will make a difference to life at Sage for all our fantastic colleagues. Please contact me to discuss some of these issues further by writing to glassdoor@sage.com
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