Senior leadership don't care about the colleagues that work at Sage, particularly in Customer Services.
The department I am working in is more of a dictatorship than a community. We are told that ~feedback is a gift~ and yet nobody in a senior role seems receptive to it. It would appear this phrase has been coined from some kind of external training, and isn't fully embraced by those who use it. Any time that a colleague feels unsupported, or disagrees with a change/policy at Sage, they are told to adopt a ~growth mindset~. Feedback is heard, but not listened to. I can't speak on this approach across the business, but certainly in Customer Services I have observed this is the case.
It would also appear going into the new financial year, following a restructure, my core role is going to change. This is something that hasn't been discussed with the team previously, and we have received no support or guidance from senior leadership on how we will be carrying out our additional responsibilities/achieving these new measures, alongside our current duties.
This, combined with the recent announcement for the forced 3 days a week in the office, are definitely influencing the way colleagues are feeling at work. How colleagues feel seemed to be important to SLT in the past few years, but has evidently fallen low on the list of priorities. Although Customer Services have been mandatory in the office for a while now, I am not looking forward to all of the hassle that comes along with the rest of Sage joining us. Traffic, parking, queues at Starbucks/canteen, unusable coffee machines, unisex toilets that are often left in a disgraceful condition, meeting rooms that can be booked(but your booking counts for nothing if someone more senior wants it), hot desking meaning a lack of privacy/focus, office space that is too loud to get any meaningful work done - all of this will only worsen as more colleagues are forced into the office. This doesn't even begin to mention the lack of public transport, the tunnel tolls that Sage said they would cover, etc. etc. The office space is awful as it is - cracked walls, flaking paint, windows that have shattered in the wind - why are we making it even worse by filling it to the brim?
To add to this, the salary is no longer competitive with other businesses in a similar sector. I could work elsewhere doing a lot less, for the same salary. I could probably do it from home too, if I wanted to.
Finally, it is clear the 5* reviews that have been left in the last couple of days have been done so by those trying to keep the average score afloat. Not only do they lack any sincerity, there are ones that simply state 'can be a bad company for 5 words' in order to meet the minimum word criteria. Glassdoor should disregard these entirely, and any potential future colleagues can make their own minds up based on the other, detailed reviews.
