SAP Customer Success Manager (CSM) reviews

4.4

90% would recommend to a friend

(42 total reviews)
avatar

Christian Klein

88% approve of CEO

71% positive business outlook

Customer Success Manager (CSM) employees have rated SAP with 4.4 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. SAP is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

42 reviews
4.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great network of smart, clever people. Innovative products with a fantastic leader as SF Product head. Some really smart, much needed collaborations and partnerships recently announced.

Cons

Loose focus of the customer at times making a CSM role more difficult than it should be. Internal policies are cumbersome and clouded making a CSM role about chasing help vs providing customers support. A lot of uncertainty across all LoBs and roles can make for a very chaotic and toxic working environment even though lower level leaders attempt to limit the disruption. You have to be a strong, independent worker to drown out the noise.

Viewing 7 - 9 of 42 Reviews

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