Where to begin?
- Head office are a mess, pushing for unrealistic targets and causing the managers to stress out so much = everyone else stressed
- The 'selling ceremony' requires employees to act as robots, you must remember every single detail, don't bother trying to personalise the experience for each individual customer, you must pick up the basket at all costs even if it scares them off
- Managers insist you approach the customer again and again which drives them away
- Head office are always watching you, so don't try and make a human error (remember you are a robot)
- Rather than encouraging employees, things that need to be improved are always highlighted
- Rotas aren't fixed and are changed at very short notice
- Even if you're unwell, you feel obliged to come to work as no efficient cover is put in place and your co-workers will probably have to cover on your day off
- No extra pay on bank holidays, christmas eve, boxing day, new year's eve or new year's day
- Favouritism
- Activation: once in a while it's fine to attract people in, it can even be fun to engage with customers outside, but everyday and every hour is excessive and desperate (if they want to come in store they will)
