Remote Customer Success Manager (CSM) reviews

- Very poor leadership starting from the very top. It’s very hard to trust them as individuals and as decision makers based on my experience at the company. - Being a remote company doesn’t mean never investing in getting your people together. There’s a total lack of company culture. - Most employees feel trapped due to current environment in tech. If the macroeconomic environment was better people would be leaving at a much more rapid rate. - You are expected to be expert in complex topics without any resources (or messy ones) or formal training. People who supposedly are experts never help you. - Lack of respect of their own values, especially kindness. Have seen people getting fired in horrible ways in the middle of sick leaves for example.

You need to be ready to adapt and pivot quickly. Some might thrive and others might not.