I do not recommend working at Remote - Customer Success Manager (CSM) Remote Employee Review

2.0
Nov 16, 2022
Recommend
CEO approval
Business Outlook

Pros

- Above average pay for certain roles - Full flexibility - Autonomy and empowerment to do your own projects and improve things

Cons

- Very poor leadership starting from the very top. It’s very hard to trust them as individuals and as decision makers based on my experience at the company. - Being a remote company doesn’t mean never investing in getting your people together. There’s a total lack of company culture. - Most employees feel trapped due to current environment in tech. If the macroeconomic environment was better people would be leaving at a much more rapid rate. - You are expected to be expert in complex topics without any resources (or messy ones) or formal training. People who supposedly are experts never help you. - Lack of respect of their own values, especially kindness. Have seen people getting fired in horrible ways in the middle of sick leaves for example.

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Remote Response
3y
Thank you for sharing your review. We’re glad to hear you enjoyed the flexibility and autonomy of working at Remote. As a startup with a team spread around the world, we rely heavily on documentation, asynchronous communication, and ownership as cornerstones of our culture. This allows us to create the flexibility that you mentioned, and provides balance and a deep sense of belonging and connection. It also allows everyone to work at their peak hours of focus, distraction-free. We’re sorry to hear that you didn’t have a great experience working here, and wish you all the best!

Explore other reviews about Remote

5.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Multiple interviews with people having different partnership roles gives a good idea of how the communication goes internally and the overall company culture

Cons

If you're looking for a quick hire, having multiple interviews is not for you

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3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, great direct managers.

Cons

Leadership is disconnected. Very much the throw it away if it doesn't work mentality.

1
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