Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
avatar

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jan 13, 2018

Not so hot.....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Has a great parent company with excellent culture and values, and with great projects as they are aiming at making their presence felt in the US.

Cons

Rakuten Marketing is the umbrella of several acquired US marketing companies and they are struggling in adapting to the culture and values of their parent company. Operational wise, my team was stuck in the past with obsolete processes and they kept inefficient people in the teams and even promoted them. Still very much to learn on having the right person in the right place or role. Leadership is inexperienced in laying people off and transferring tasks to a new team, they don't spend enough time planning and they don't allocate enough resources, however, they do have the cash to hire more C-level executives for such a small company.

1.0
Oct 23, 2017

Do Not Settle For Rakuten!

Recommend
CEO approval
Business Outlook

Pros

Very few, in the grand scheme, they are all surface level pros. The cons quickly take over, and defeat any pros

Cons

Too many to list. Just read the other various reviews that summarize it. Bottom line, management does not really know what they are doing, no long term vision, leadership is aloof, at best. They switch lanes on products, strategies, priorities for any given reason, and many times, unanounced so you just wake up to a whole new...bag of junk to deal with, quarterly? They hire and fire so many Sr. leaders, lost count. They attain "top talent" and have no idea how to apply their strategic thinking and expertise. Rakuten Marketing is, was and will be a mess, until key components and leadership is changed or are removed.

4.0
Jul 31, 2017

Rakuten

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Autonomy, friendly co-workers, good work-life balance

Cons

HR is a disaster and company is too big and uncoordinated at the moment

Viewing 259 - 261 of 3,542 Reviews

Glassdoor has 4,196 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.