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      Rakuten

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      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,542 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Feb 24, 2024

      Poor Management

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits, free lunch and fruits

      Cons

      * Inexperienced managers promoted to general manager role who do not even know how to manage teams. * Lots of commotion and skirmishes creating toxic work place. * No clear goal and roadmap. * No vision what will be the project looks like in next 2 to 5 years. * Managers hell bent on holding control. * All projects are approved from Japan and have to work with Japan teams in night shifts without Overtime. * 3 Day office policy is killing work life balance. * No hires in USA office. * Spending time and money on unnecessary projects which no one uses after 6 months. * Poor quality services. * Lack of talent. * Senior engineers are blocked from building novel projects. * Management is too novice and afraid of changes. * Highly toxic work place. * Have to work with Japan team

      1.0
      Jul 5, 2022

      Perfect for sheeps and bossy-culture lovers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good way to enter Japan without knowing Japanese - Good for psychopaths who like being called "Boss"

      Cons

      - Very old fashion top down management: Speaking English will help you more than being hard working or skilled. - Not a tech company: CEO was considering making a beer company before realizing big corps like Amazon were making a killing, so he shifted. - Low pay: CEO said it himself, Rakuten mostly hires inexperimented labour, because they are cheap. The hidden cost is a very poor engineering culture. - Asakai: Every Monday we read the CEO's bible and listen to his good words. Amen. I am surprised such company has not been classified as sect already. Really dodgy. - Return to Office policy: "We don't pay you enough to have decent apartment with enough space to work, so really the best is to come back to office" CEO in 2021 announcing return to office 7 days before it became effective.

      1.0
      Dec 7, 2021

      Hostile work environment

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food is nice to have

      Cons

      Openly hostile work environment with the managers being the hostile ones Return to office when we've proven it effective to work anywhere Low pay You get your initial stock grant...after 4 years. LOL!

      Viewing 226 - 228 of 3,542 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,194 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.