Rakuten reviews

3.6

71% would recommend to a friend

(3,540 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

* Free meals. * They'll sponsor your visa and pay a chunk to help you move to Japan (or at least they used to). * Good platform to jump to another company after a few months. * If you want a bank loan, they're considered a top-tier employer by banks for some reason. * Now the Maternity and Paternity leave policies are actually top-notch for a Japanese company, and they will actually follow through with supporting you taking the maximum 12 months (even for paternity leave). So it's a good possible workplace if you plan to have kids and want to be at home for their first year.

Cons

* Work-life balance is awful. * Corporate values are just something written on a piece of paper for most employees. * True mental health support is "lacking" shall we say. If you can't handle management gas-lighting, maybe steer clear. * LGBT+ support is mixed. Many part of the wider business don't care who you are in that regard, but there are a lot of quietly anti-LGBT people still around, and can be quite unpleasant. * Inconsistent ability to negotiate salary in interview stage (not at all in my case). * Middle-management of technical staff is largely non-technical or has low tech-knowledge levels compared to US/European companies. * Middle management appears to filter all upward communication through report lines. * Top-level appears to either be blind to low-level day-to-day reality, or delusional (and maybe sadistic in a number of cases). * Glass-ceiling on advancement. Most middle, and even low-level tech, management has been with the company for years. Promotion is highly political, and anything mid-level up is basically an old-boys club. * Compulsory early-morning whole-company meetings, that you get penalised for missing. * CEO constantly wanted people back in the office ASAP, despite clear evidence of the risks of COVID. * HR actively suppressed multi-thousand staff initiative to gauge and declare desire for on-going WFH or Hybrid set-up to senior management, then staged a limited and flawed questionnaire essentially painting an image that staff wanted to RTO (despite the suppressed evidence otherwise). * Last point also backed by many teams having actively declared both performance and satisfaction levels to have gone up with WFH. * Compensation on the lower end for IT work globally. Middling-low even for Japan. * Higher compensation grades will rob you of overtime pay (classed as Japanese labor management tier, ineligible for overtime, even if you have no management responsibilities). Many people get hired on these without being told in advance.

1.0
Jul 15, 2020
Recommend
CEO approval
Business Outlook

Pros

free food location nice view from office

Cons

There is too many cons 1. Management does not understand development process , they talk and talk and talk and decide around 4PM then asks developers to add those functions in end of the day . Work hour finishes 17:30 but of course we have to work since they give us requirements around 4PM 3. Really bad development culture 4. Also bad team culture , in my team there were almost 10 people and 7,8 people are from one family (family and family friends) . I think HR failed to check their backgrounds . We had 5+ year experienced guy who know nothing . And he bothers people a lot and waste our time to ask simplest question. I even talked with Big manager about this , and he actually defended those guys. Thats why i left the company 5. Salary raise is non exist , and salary is based on your connection between manager not your performance .

Viewing 187 - 189 of 3,540 Reviews

Glassdoor has 4,192 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.