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      Rakuten

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      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,539 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Oct 27, 2017

      It was a wrong turn in life.

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice location and reasonably good office. Free breakfast and lunch once in a week. Friendly crowd in general.

      Cons

      No clue what is the right thing to do there. Agile process they follow is a ruse. There is a big brother team in Tokyo which shadows all decision making. Very arrogant managers. Of course life is a party for them. Quality is a funny word. Everything is about quantity. Small team, low salary, overloaded with work.

      1.0
      Aug 21, 2017

      Mentally breaking

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch There is nothing more.

      Cons

      - Managers that don't know what they are doing. - Managers put the blame on others when they mess up - "Rakuten management style" (this is what you do if you don't know what you are doing, people working there even uses it) - No structured processes is used like +agile, scrum or XP - little to no code documentation. - No architectual design/design pattern when needed. - a lot of code has not been updated since 2000 - they hire guys to do "recovery" rather than fixing issues (this is what most people do)

      1.0
      Mar 14, 2017

      Wonderful Coworkers - Awful Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Rakuten Marketing for about 3 years and I stayed so long because of my coworkers. These people are some of the best in the industry - also really awesome people. The company also provides decent benefits and snacks every day. Drinkshare happy hour every Thursday.

      Cons

      Management is terrible. They do not care about the people actually doing the day-to-day hard work. The pay is well below market value. Don't expect to get a promotion or raise even when you deserve it because the company is trying to cut costs. Lower level employees are hourly at very low base salaries, but are eligible for overtime. Don't expect overtime without a fight.

      avatar
      Rakuten Response
      9y
      Thank you for taking the time to write a review. We certainly value your feedback and are happy to hear that you have enjoyed working with your fellow employees. We are sorry to hear that some of your experiences at Rakuten Marketing have not met your expectations. We value the information you provided as we are committed to improving the employee experience in the future.
      Viewing 178 - 180 of 3,539 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,191 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.