Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Oct 17, 2025

Very good company

Recommend
CEO approval
Business Outlook

Pros

- Good work life balance - Lots of in-house perks such as free breakfast, lunch and dinner. Subsidized gym. In-house annual health checkup.

Cons

- Hierarchical, corporate politics - Slow career growth - Minima raise

2.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

The company has ok culture and good supportive colleagues who make collaboration enjoyable. The work itself is engaging. Teams genuinely care about delivering great results.

Cons

Executive leadership could be stronger in communication and connection with employees. Leadership tends to stay in their own circle and rarely interacts with teams on the ground, which creates a disconnect between strategy and day-to-day work. Not much diversity in leadership teams. There have been multiple rounds of layoffs for multiple years despite strong team performance, which impacts morale. Additionally, there’s a lack of effective manager training and clear career development frameworks, leaving employees without proper guidance on growth or performance reviews.

Viewing 178 - 180 of 3,534 Reviews

Glassdoor has 4,186 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.