Rakuten reviews

3.6

70% would recommend to a friend

(3,522 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 22, 2018

Horrible Culture - stay away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great lunch & some friendly people. The office is new and nicely designed. They encourage carrier development.

Cons

Their culture is toxic. Some corporate staff treats the employees without respect. Being shout at is the norm there. The executives seem to receive the rather high salaries, but the average employees are paid lower salary than the market price.

1.0
Apr 27, 2018

Stay Away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Travel opportunities. Work with diverse team.

Cons

Stock price plumetting when the rest of the industry is soaring. Employees are treated as disposable. Japanese management is ok with underpaying for employees. The result of course is many underskilled emloyees. The rest of the reviews don't lie on glassdoor. Current employees read the reviews and joke how true they are. Out of touch with technology, the company still thinks cloud technology is a fad. The US business relies on affiliate a dying industry. The CEO had collected 3rd string tech companies and proped them up to pretend to have a US presence. One of the main products Slice/Unroll.me reads your Gmail inbox to analyse data and is sold to partners. There's a whole team of employees who are trying to trick users to give access to their inboxes.

1.0
Sep 10, 2019

Worst company I've ever worked for. Scandals everywhere.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm finding it hard to come up with anything positive about this company.

Cons

Where to start? They force their Japanese culture on all their global companies. Their CEO directly told every employee "If you don't like how I run the business, then leave". Not open to any input from the employees on any subject. Only cares about profits and power. Senior management scandals happen all the time. So monolithic that various teams are literally working in the opposite direction constantly, causing confusion to others.

Viewing 16 - 18 of 3,522 Reviews

Glassdoor has 4,168 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.