Rakuten reviews

3.6

70% would recommend to a friend

(3,522 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Apr 13, 2026

Only If You're Desperate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you have performing arts experience, you may come out on top in the political theater game.

Cons

Incompetent senior leadership that are both technically and morally lacking. Stale product that increasingly is falling behind competitors. Execs are dumping resources into AI and other pet projects that completely fail to deliver results.

3.0
Apr 11, 2026

Average company

Recommend
CEO approval
Business Outlook

Pros

Good office, location is good. Some departments like Rpay are good.

Cons

They support people who create an unprofessional environment, which speaks about how the higher management is. If you call out unprofessional behaviour, you'd better believe things will go down for you and not for the other person.

Viewing 34 - 36 of 3,522 Reviews

Glassdoor has 4,168 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.