Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (471) , Senior Software Engineer (176) , Applications Engineer (127) , Product Manager (93) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 250 reviews)); "Nothing much great to mention here apart from free food and few free biscuits in pantry." ((in 207 reviews)); "People are nice in my department" ((in 184 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 132 reviews)); "Free meals and snacks" ((in 105 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 290 reviews)); "Management is bad and HRs are not friendly." ((in 193 reviews)); "As a foreigner I was treated horribly by Japanese managers" ((in 132 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 46 reviews)); "Bad upper management." ((in 35 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

Rakuten reviews

3.6

71% would recommend to a friend

(3,537 total reviews)

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Mar 23, 2014

Love the free lunch.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many businesses to challenge.Free lunch and many training courses.

Cons

Too many unorganized businesses. Crowded cafeteria and toilet.

1.0

Mar 21, 2014

Very Disappointing to Work Here

Customer service

Recommend

CEO approval

Business Outlook

Pros

Twice weekly lunch Once a month In-n-Out truck Great medical, dental benefits Casual dress code Some nice people

Cons

No communication between departments Boring weekly mandatory meetings Constantly laying off people - job security is sketchy Verbally supports transparency, but doesnt actually do it Seller driven - lacks customer service focus All departments does not seem organized

1.0

Mar 20, 2014

Buy.com was amazing - Rakuten.com Shopping beware of working there

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

hours are consistent japanese culture is very clean 1 day of sushi lunch a month

Cons

several managers shouldn't be responsible for employees- they have no practice in good management techniques the majority of management is from NewEgg and act like they're better than everyone else

Viewing 3418 - 3420 of 3,537 Reviews

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Love the free lunch.

Very Disappointing to Work Here

Buy.com was amazing - Rakuten.com Shopping beware of working there

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