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      Perk

      Engaged Employer

      Perk reviews

      4.0

      83% would recommend to a friend

      (390 total reviews)
      avatar

      Avi Meir

      86% approve of CEO

      85% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.6

      Compensation and benefits

      Perk has an employee rating of 4.0 out of 5 stars, based on 390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Perk employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      390 reviews
      1.0
      Nov 26, 2022

      DON’T join customer care in Birmingham.

      Customer care agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Fly you out for onboarding in Barcelona. •Some of the colleagues I met when I began my TK journey were incredibly supportive in and out of work. •Kay is a wonderful person

      Cons

      This job has been the worst experience of my working career! The culture that is raved about in Barcelona isn't upheld in the Birmingham office. TravelPerk UK is a completely different organisation that abides by the toxic corporate structure that tech companies hate. There are unattainable targets for QA and an unmanageable amount of systems to learn. There's a lack of appriceation for the CC agents, and what they do for the opperation of the business. Management and Team Leaders only care if you blindly defend their toxic decisions and the company. You will have a tolerable experience if you moisten the behinds of the Team Leaders and Management (Buy them McDonald’s and pick them up from the airport). If you complain about something valid, expect the Team Leaders pets to report back to them. The favouritism is apparent, and the pets get away with anything (bullying and extra untimed smoke breaks with the Team Leaders). The BHX hub is ClickTravel, NOT TravelPerk. From the begining, Management, HR and Trainers have a vague idea of how to do their jobs. When TravelPerk merged with ClickTravel, they clealy didnt think to test the competency of their employees when promoting them to different departments. The running of BHX is a horrorshow, and they will only blame and label you as trouble. All of the management are in cahoots and will do anything to twist the narrative to get you fired. If you have a voice and refuse to comply with a toxic environment, then DON’T work here. If you’re a robot and can live off basic pay then this is the place for you.

      avatar
      Perk Response
      3y
      Thank you for your feedback. We greatly value the voice of our employees and engagement surveys held biannually are an important part of how we continuously improve at TravelPerk. Employee input directly shapes the experience. In addition to engagement surveys, annual performance reviews capture feedback about our leaders. The process includes direct action reflected in development plans for all employees including managers. Customer Care is paramount to how TravelPerk differentiates to address our clients’ needs at any stage of travel and is by far our largest people investment. TravelPerk is proud to have joined forces in 2021 with Click Travel, the leading UK domestic business travel company and together we are cultivating a winning team. We appreciate the time you have taken to share and are working with our teams in Birmingham to address your comments.
      4.0
      Nov 24, 2022

      Overall good experience.

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing colleagues. They provide excellent job supporting software. They let you work very autonomously. Very positive atmosphere at the office. Very good salaris, especially for Barcelona.

      Cons

      The company was growing so incredibly quickly, that sometimes it felt like it went quicker than they could handle. Within 6 months after starting, they had grown from around 500 employees to around 900. This often resulted in chaotic situations or slow response times from colleagues. This regularly made work a lot harder than it should’ve been. Also, they really try to push the narrative of team work and harmony within a team, but usually it’s a very competitive atmosphere within a sales team, without any teamwork at all.

      1.0
      Nov 10, 2022

      Biggest regret of my life working at the Birmingham office

      Customer care agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free trip to sunny Barcelona - Birmingham office manager (Kay) is an absolute delight and always a ray of sunshine no matter how stressed she may be

      Cons

      - Pay is shocking under average especially for the systems you are forced to “self learn” compared to other similar companies and pay talk is forbidden because they pay everyone different for the same role. - If you’re friends with a TL or Manager, you will be treated like gold. Otherwise you may as well be the dirt from the 7th floors dirty walls. - They push that there’s no target on workload and that they just want the quality of the work to be 7 star service but then you are penalised if you haven’t completed as much as others. Constantly compared to other people. - zero flexibility and not remote or hybrid at all! - Patronising TL’s with zero experience on the systems used. Clearly just there to monitor toilet breaks. - the platform itself is shocking and very rarely used to make or modify bookings. Agents do everything back end by booking directly on provider websites. - Unprofessional TL’s who speak about others in 1-1’s, discuss other agents and threaten you if you so much as dare to speak negatively about one of their “friends”. - Random unnecessary rules put in place weekly (no talking at other peoples desks, no eating at your desk, no phones out on the table, no rest breaks) - No one speaks to you during your first few weeks there apart from Kay who is the office manager - constantly being micro managed by other member of your team that have been there longer - raising concerns goes nowhere simply get ignored

      avatar
      Perk Response
      3y
      Thank you for sharing your experience. Your feedback is extremely valuable to helping improve TravelPerk. We regularly benchmark our compensation twice a year to ensure competitive salaries. TravelPerk has a performance driven culture to ensure that every team member contributes to fulfilling our mission to connect people in real life. Every employee, managers and individual contributors alike, has an annual performance review taking into account self, peer, and manager reviews to recognise performance & behavior which is reflected through pay appraisals. Employee engagement surveys are an important part of how we continuously improve at TravelPerk with the voice of our employees directly shaping the employee experience. Regarding our product, we invest heavily in building the future of business travel from booking, managing, reporting, and supporting our travelers needs. Our Customer Care team is one of the foundations of our company's success and growth. Our agents help address our clients’ needs at any stage of their travels. We appreciate the time you have taken to share and are working with our teams in Birmingham to address your comments.
      Viewing 226 - 228 of 390 Reviews
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      Glassdoor has 503 Perk reviews submitted anonymously by Perk employees. Read employee reviews and ratings on Glassdoor to decide if Perk is right for you.