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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      95% would recommend to a friend

      (1,644 total reviews)

      Roberto Giner

      100% approve of CEO

      94% positive business outlook

      Ratings by demographic groups

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,644 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

      Reviews by job title

      2K reviews
      1.0
      Apr 26, 2024

      Don't recommend

      Industry expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      never experienced any pros unfortunately

      Cons

      Top management and lower management is not aligned in messages Difficult to deal with Happy to set you aside anytime

      avatar
      Octopus Energy Response
      2y
      Hello, I'm sorry that you didn't have a happy experience in your time with us, it's definitely not how we want employees to feel. I'd like to look into how we could have done things differently; if you're happy to give more specific examples about your situation, please could you email me emily.renwick@octoenergy.com All the best, Emily Renwick Head of Operations
      4.0
      Apr 26, 2024

      Is ok

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company to work for, flexible hours,

      Cons

      Level of stress and tasks to do are not equal to wage you revive.

      2.0
      Apr 25, 2024

      Don't bother

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, and coffees, well stocked kitchen. Not overly stat driven as opposed to other call centres. Not laid out (floor plan) like a traditional call centre. Treat you like a baby in the training process/ almost patronising, and dumb everything down. The place is quite literally run by children (average age range early to mid 20's in the office). Big on the rainbow brigade agenda, so at least there's plenty of colour and rainbows. It does become incredibly annoying after a while, especially when that agenda is forced down your throat. Clowns with purple and neon hair, ridiculous facial piercings jutting out of random places and bright yellow fingernails, walking about the office first thing Monday morning, is an affront to the senses. Oh, and pets are permitted in the office as well.

      Cons

      Awful salary for the amount of work, expectations and standards required. Everything seems rosey but honestly don't waste your time there. There is very limited career progression. Even once you're trained up in the various specialisms, after a solid 5 year career you'll only be on around 26/27k annually. Absolute pittance.

      avatar
      Octopus Energy Response
      2y
      Hello, Thanks for taking the time to leave your feedback. I’m happy to hear you appreciated our office and our approach to above and beyond customer service being the most important thing for us but also sorry to hear that you weren’t happy in regards to pay and progression. We value our teams greatly and we regularly evaluate our salaries for this reason, which recently led to us raising our starting salary in Leicester. Over the last few years, we have put in a lot of changes to further support the development journey of our Energy Specialists which provides more transparency and guidance when it comes to pay. If this hasn’t been your experience, it would be helpful to understand why not. I can see that you're a former employee but I'd love to chat with you in more detail about your experience with us so that we can learn from this in future. Please do reach out to me on email at fay.olner@octoenergy.com if you'd be willing to have a chat. All the best, Fay Olner, Site Operations Manager
      Viewing 1057 - 1059 of 1,644 Reviews
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      ReviewsOctopus Energy reviews

      Glassdoor has 2,675 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.