Mapfre Customer Service Representative reviews

2.7

90% would recommend to a friend

(12 total reviews)
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Antonio Huertas

Not enough data to show CEO approval

90% positive business outlook

Reviews by job title

12 reviews
3.0
Aug 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Generous PTO, smiling faces, opportunity for advancement, regular hours, double time if working on a holiday (if available), good benefits, many learning courses offered online which the company pays for that help long term in your career.

Cons

Overworked, underpaid. It is disheartening in the very least to know that external employees hired off the streets start at a higher hourly rate than some of the employees who have been here for years, doing the same job. I realize you have to increase the starting pay for incentive as the turnover rate is quite high and spots need to be filled, but be fair across the board. Experienced, good employees have had to train brand new employees who make $1-$2 more than them in some cases. People talk. The raises are absolutely bogus and also not fair. They give better raises to people who do the bare minimum rather than to the over achievers.

2.0
May 8, 2019

Pros and cons

Recommend
CEO approval
Business Outlook

Pros

Good bonus and flexibility in working hours

Cons

Poor management and minimal job prospects

1.0
Apr 26, 2018
Recommend
CEO approval
Business Outlook

Pros

-Location is great -Building is very nice.

Cons

- Training is too overloading, Mapfre expects you to know everything after the training is complete. -Hours are terrible -Was never informed that it was shift work which has a massive effect as most shifts you would be finishing at 10pm

Viewing 7 - 9 of 12 Reviews

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