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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,099 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,099 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Jul 9, 2025

Company Going Downhill

Recommend
CEO approval
Business Outlook

Pros

Large company for movement and changing interests.

Cons

Cost-cutting to the extreme: changed the pension plan, reduced 401k match, reduced tuition reimbursement, eliminated bonuses for insurance designations, reduced FTO rollover, removed company cars from the majority of field adjusters, reduced opportunities for catastrophe pay, eliminating positions to make employees reapply at lower salaries to keep their jobs, and not backfilling positions, exhausting current staff. It’s known that the company prefers internal hires, not just because they “trust the talent”, but because they don’t want to pay the competitive salaries that other companies are paying in the industry.

2.0
Dec 20, 2024
Recommend
CEO approval
Business Outlook

Pros

- Relatively good benefits and PTO - Relatively pleasant coworkers - Previously had good work life balance, not really now

Cons

I worked at this company for nearly 10 years before I was laid off at the end of 2023 along with numerous of my peers. I've long since moved on and didn't really want to write this review or think back on my decade there. But as this year comes to a close I might as well as reflect and bring closure to my experience. I, along with a lot of other folks, drank the company cool-aid a bit too much. At least earlier in my career there I was surrounded by folks who have worked 20+ years in the company and promoted this "big happy family" concept. My coworkers were pleasant people to work with and the work I did was stress and drama free. I rose through the ranks in this company from a entry level technology associate to eventually becoming senior software engineer, having always gone above and beyond, staying late to coordinate with offshore folks, mentoring dozens of interns and new hires, and hosting team building events. I was too naive and dumb to realize that everything I've done was ultimately a waste of time since there was no recognition of any of this. I've generally had a new manager once every year and no one remembers or cares to know of all of my contributions. When push comes to shove and layoffs happen, you're just a line on some excel spreadsheet. Liberty has a general habit of playing copycat to other companies but don't let that fool you. They copy "good" policies out of necessity, not because they want to treat their employees nicely. As soon as it starts impacting their bottom line and when other companies regress, they will not hesitate to follow no matter how many people it impacts. One specific example of this was their remote work policy which like everyone else was adapted in the covid period. During that entire time leadership was praising us over how effective we were and how great that turned out to be. But at the beginning of 2023, following the lead of the likes of Amazon, etc they rolled out a deeply unpopular RTO policy. The announcement post garnered an unprecedented response, almost a thousand replies in the comments, largely negative which I've never seen in my decade of working there. I added my own opinion about how little this policy made sense in my situation since the rest of my team was in the east coast and I was the only one in Seattle, following this policy would mean I had to be in the office by myself, at the crack of dawn, just to join a Teams standup call. The fact of the matter is that the company many org changes and new hires during the covid period with a remote mindset only to roll it all back and essentially tell all those impacted to take a hike, get on with the program. I can't help but suspect that my comment about this played a role in the layoffs. I know what I wrote is long and rambly, so I'll end with this. Working at Liberty is a job and treat it like any job. Don't be deluded into thinking that everyone is a family of sorts here, don't let them fool you into wasting any extra effort here unless you are absolutely sure that your contributions will be recognized and leads somewhere. At the end of the day everyone is expendable, I don't know why I didn't realize this on my first day when I got my employee N-number. I have a personal philosophy of "never say never", but I'm not coming back to this company under current leadership. And frankly, after a year of working somewhere else, I'm not sure I ever want to.

1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual has overall been a great place to work. The benefits are excellent, the pay is good, and I love my management team. They are very supportive and most of the people within our contact center have been there for a long time. They seem to have a low turnover rate and decent opportunities for improvement.

Cons

Liberty has been “remodeling” their contact center and contracting their work out to other companies over seas. This has affected our jobs in a negative way in that they originally told us, for months, the contracted company was taking over our night shifts and weekends, and instead they literally gave them our jobs and got rid of 3/5ths of our contact center. It was extremely disappointing and made me lose faith in the company as a whole. They claim to be dedicated to helping us find new positions within the company and the past several weeks has proven this wrong, and most of the people within our team have had an extremely difficult time finding a new position in order to stay with the company. The severance package is a joke, it seems they don’t care as much about their employees as they do about finding cheap labor to save money. All of this happened within 8 months of us starting with the company. Why hire us and make promises you didn’t keep just to throw us away like we meant nothing?

Viewing 277 - 279 of 10,099 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.