Liberty Mutual Insurance reviews

Management. Lack of strategy. Lack of clarity. Incredibly political atmosphere.

Training is terrible. I have been in several departments and each department has horrible training. Work life balance is not applicable in the call center. Management preaches you have options if scheduling doesn’t approve your request and then when you ask for help they don’t want to be bothered. Reorganization has been going on for a couple of years but has been the worst this year. No job security or appreciation for employee loyalty. Call center management is inexperienced and not helpful. Liberty has always been about helping you grow and this is the worst possible place to try and do it in. Every time you raise a concern they give some blanket answer and don’t offer any help. No job security-They will fire you for anything under the sun. They have no appreciation for good employees. If you have one metric off they will write you up and eventually fire you. Big on customer surveys. They have restructured their rates and are pushing out “non-profitable” customers. As a result, people are calling to cancel daily and don’t give their reps any assistance in helping these customers. These customers then submit a bad survey and we get in trouble for it even though we attempted to help them.