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Liberty Mutual Insurance

Engaged Employer

Claims adjuster BI - Claims Adjuster BI Liberty Mutual Insurance Employee Review

2.0
Apr 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are great ! The work from home program is nice if your manger allows you to do it.

Cons

The work load is the biggest down fall. You are expected to work over time to get things done but of course no pay since you are salary. Meetings take up half your work week most are things that could have been thrown in a email. Mangers shows favoritism. The department is divided in teams and it’s clear if you are not on “the team” things will be much harder for you and everyone knows who “the team” is. There has been times when department awards was given to “the team” and no one else in the department. They flat out don’t even try to hide the favoritism. If you tend to be quiet you will get targeted to get pushed out the department by either forcing you to quit or they will place you on a “developmental plan”. This makes you unmarketable to other departments within the company so you race against the clock to find something new outside the company before they try to fire you. Within the last year 6-7 employees have left the department or company all together. There is only 30 people within the department at any given time so that should let you know to run. Worst career decision I had made in my life ! The money is great but not worth the stress.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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