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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,100 total reviews)
avatar

Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Free snacks and catering in the office from time to time. Catered lunch about 1 to 2 times per month.

Cons

-Representatives are undertrained and overloaded with claims. -High turnover rate as a result.

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Liberty Mutual Insurance Response
9y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.
2.0
Mar 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual is known for benefits, high salary and opportunity.

Cons

There are not many good managers in this organization. The culture at Liberty is competitive and there is no work life balance. The expectation is that you will work however long and do whatever it takes to complete your work.

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Liberty Mutual Insurance Response
9y
We appreciate you taking the time to write a review. Sorry to read that you wouldn't recommend us at this point. We hope we can turn that around. Leadership Effectiveness is a key objective and we strive to continuously develop our current leaders and our future leaders.
2.0
Jan 20, 2017

Lots of changes

Recommend
CEO approval
Business Outlook

Pros

Flexible hours, good pay, work from home

Cons

Micromanagement culture, talk of downsizing, absurdly high goals, inability to meet goals due to being priced way too high and pushing huge renewal increases

avatar
Liberty Mutual Insurance Response
9y
Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along appropriately, and we also encourage you to speak with your manager.
Viewing 229 - 231 of 10,100 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.