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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,100 total reviews)
avatar

Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
3.0
Jul 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Company itself is decent, there are a lot of good departments. Some locations are run better than others.

Cons

Overload with more claims than you can possibly manage in a day, penalize for using OT (which leads to co workers not claiming OT they are working and managers look the other way), poor work/life balance, super high turnover, nearly impossible metrics, and highly skilled employees are not being promoted despite managers using them for resources constantly. Managers spend too much time away from their desk and their team. Morale is ignored.

avatar
Liberty Mutual Insurance Response
7y
We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.
2.0
Jul 1, 2018

No Work Life Balance

Recommend
CEO approval
Business Outlook

Pros

Free Coffee Free parking Clean break areas

Cons

Work Life Balance - you either work every day or feel sick just thinking about how much work you have on your desk. They will tell you it's seasonal but it's not. Unpaid Overtime - during CAT season you'll get paid for some overtime but expect to work unpaid all year round. The workload is impossible. You'll say you won't work for free but when everyone else is doing it you will have to if you care about keeping your job. Training - trainers are really bad. No one seems to know what you're supposed to be doing. You're just expected to get on with it and make it up. Benefits - not enough time off. You'll need it! Few opportunities to flex. Expensive health plan. High deductibles, $2k and max out of pocket $6k. Employee discounts on insurance are worthless.

avatar
Liberty Mutual Insurance Response
7y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.
2.0
Feb 11, 2018

Shrinking company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Starting pay, 19 days vacation to start and a small pension and 401k match

Cons

You only get a living increase raise unless you get a promotion. Promotions are non-existent, because the company is shrinking. They've had 2 terrible years in a row and they aren't filling roles that are vacated. I've worked my tail off for 3 years and haven't had 1 chance to interview for another role and haven't gotten anything other than the living increase raise that is about 1.5% a year. I have gotten great reviews and I've been a "team player," so the raises are not based on performance. 11 of 16 people I trained with are no longer with the company. They prefer high turnover over giving raises or promotions.

Viewing 220 - 222 of 10,100 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.