Liberty Mutual Insurance reviews

They really only care about results no matter what which is expected but you are encouraged to lie to customers about personal experience to get sales, trained to offer everything just to make it more expensive, and also have the joy of getting yelled at customers for prices you can't control. Also in eastern time, no matter what the job posting says after licensing and the training which is usually 10-6:30 then moved to 9:30-6:30 Monday through Friday to add an extra 30 mins for lunch your schedule will be switched to 11 am-8 pm eastern time. You work Monday through Friday 11:30 am-8 pm one week and then a week working a Saturday usually 8:30 am-5:30 pm eastern time with one day off in the middle of the week and then back to Monday through Friday 11 am-8 pm and it keeps alternating. You will be in that position for a minimum of 6 months and the only way to change it is to sell 125% of the monthly goal for policies every month for 6 months consecutively and then you are promoted which does include a $10k bonus which is nice so base pay will be around 57k/year plus commission. After the promotion when a shift bid opens, generally twice a year you can apply for a different shift but it usually takes about 2 years to get back onto Monday through Friday. Also, time in between calls is tracked and they really b*tch and moan whenever you go to the bathroom in your own home in between calls if it's not during lunch or one of the 2 15 min breaks. Also real stickler for taking calls right before the shift ends, if you finish a call less than 5 mins before your shift ends you are still required to take another call which usually takes at least another 20 mins to an hour past your shift. The shortest call I had that actually required a quote and wasn't just a wrong transfer or someone who just had a quick question or 2 about their policy was 8 mins and it was a Renters which is the shortest quote to produce. I wouldn't recommend it if you care about work-life balance in that aspect. Overtime isn't required but it is HEAVILY recommended by all managers almost to a point of being annoying. With this job you are expected to always be talking to a customer if you are not on break or at lunch from the second your shift starts until usually 20 mins to an hour after your shift is over. if you need to check your email to respond to a company email or send something to a customer or respond to a customer's previous email you are expected to do it on your own time, before or after your shift, or during lunches and breaks.

Leadership follows the old micro-management and Yes Sir No Sir. If you raise concerns about bias especially gender managers will suppress the complaint and impact your rating badly. We have seen multiple folks, especially those who are from diverse backgrounds leaving the organization because of this biased approach. They talk a lot about DEI and have multiple ERGs but we have seen that folks have a specific inclination when hiring for leadership roles in ERG groups yes specific to ethnicity. If you want to move to the next level you do not get support any help from leadership extremely insecure leadership. I would suggest anyone join Liberty if you don't have any other options else do not.