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Liberty Mutual Insurance

Engaged Employer

Recently hired and promoted leadership are really bad - Software Engineer Liberty Mutual Insurance Employee Review

1.0
Nov 28, 2022
Recommend
CEO approval
Business Outlook

Pros

It is a laid-back organization, especially in terms of work and hiring folks.

Cons

Leadership follows the old micro-management and Yes Sir No Sir. If you raise concerns about bias especially gender managers will suppress the complaint and impact your rating badly. We have seen multiple folks, especially those who are from diverse backgrounds leaving the organization because of this biased approach. They talk a lot about DEI and have multiple ERGs but we have seen that folks have a specific inclination when hiring for leadership roles in ERG groups yes specific to ethnicity. If you want to move to the next level you do not get support any help from leadership extremely insecure leadership. I would suggest anyone join Liberty if you don't have any other options else do not.

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Liberty Mutual Insurance Response
3y
Thank you for your feedback. At Liberty Mutual, we aspire to be a company where all people across the globe feel included and that they belong. Additionally, we know how important diversity is to our overall success and we’re committed to continued progress in this area. We want to increase inclusion and equity for all employees to grow their careers. Liberty Mutual takes concerns of bias and other unfair treatment very seriously. If you feel that you've observed unfair behavior or have an ethical concern, we encourage you to contact Talent Operations or our Compliance Helpline for guidance.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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