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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,083 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,083 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Apr 10, 2018
Recommend
CEO approval
Business Outlook

Pros

- Decent salary - Great frontline people - Challenging work - People genuinely care about their co-workers and doing the right thing (frontline, some mid-level managers)

Cons

- HR recruiting is horrible and doesn’t have a good reputation. They don’t follow up on internal applications, usually don’t care if they don’t communicate status, and are so completely overwhelmed with internal applicants at the moment that they’ve limited applications in internal positions to 3 in a rolling 30 day period. Either this means that departments are being laid off (which is happening) or people are so unhappy with their current situation that they’re looking for a way off their current team. - They like to talk about respecting their employees, but it doesn’t show, especially in terms of recognizing the talent they have (see above). Internal candidates are treated like bottom feeders when applying to other roles, even when their performance has been amazing. I have colleagues who have applied internally to positions 20-50+ times without so much as a phone call, most are subjected to a boiler-plate e-mail - and these are leaders and mentors on their own teams! I have personally applied with a handful of screening calls, but no follow through happens after. If you didn’t get the point by now - if you’re looking for a job, great. But if you want to move around the company, good luck unless you know someone. It is next-to-impossible to gain traction in your career at current time. The only choice you have is to stay in your department until one leader leaves or retires. They tend to promote within, but only look at what you’re good at doing in your current role and not if you have the actual chops to manage people. - Morale is low and the company is suffering from change fatigue. They’ll spout that they know people are tired of change, but look at re-orgs as a strategy and don’t acknowledge that it’s their lack of leadership, control over their subordinates, and lack of vision that has brought the company here. Lots of standard lines about how change is good and all that, but there is no stability and everyone knows it. - Upper management doesn’t know the similarities/differences between lean and agile. Re-read that. It’s embarrassing. They had a huge investment in lean a few years ago and very few organizations even practice it anymore today. Us frontline folks went through all of this training and for what? This shows management’s utter lack of interest in learning how to make their operation better. They are simply going with the next hot thing and letting their arrogance get the best of them. - They have and are continuing to lay off people in lots of different divisions in the company. The company is also planning yet another re-org, the impact of which isn’t even fully known yet, although I suspect many redundancies are there and more layoffs will happen. But hey, at least they are having town halls to discuss...

2.0
Jan 31, 2019
Recommend
CEO approval
Business Outlook

Pros

• Decent work-life balance. • Very good retirement plan. • As a major player in the casualty insurance industry, there is a ton of potential — if only they would realize it. See below.

Cons

• Overall compensation for such a large company is poor. Base salary is not competitive within the technology sector, and annual bonuses are a good 10% less than what you’ll find elsewhere. Health insurance plans are LAUGHABLE. Seriously, I’ve had better health benefits from startups. I can’t stress enough just how bad the health benefits are. If you are someone with a chronic illness, there’s a good chance you will not be able to afford to work here. • If you work in IT, then you’re a second class citizen at the company. If you’re fine with having your life’s work continually belittled by people that haven’t the remotest of idea of what it is that you actually do, then I guess Liberty is the place for you. If you’re in engineering management, then know that your job is busy work, and any decision that actually matters will be made by one of your handlers in product. • If you’re still reading, I’d imagine that you’re not shocked to find that the career ceiling at Liberty for engineers is quite low. To put it into perspective, the philosophy is that “high-performing engineers” should be “promoted into management.” Because, why would you want high-performing engineers writing and maintaining the systems that operate your enterprise? No need to answer the rhetorical question. The take away here is, if you’re a young engineer looking to grow your career, go elsewhere. You will not get the transferable skills and experience you need to be successful. Nor is the upward mobility at Liberty compelling enough for a life-long career investment. • It’s very difficult to explain, but there seems to be a pervasive attitude that doing “just enough to get by” is what makes Liberty great. Innovation gets talked about a lot, but doing anything different is “scary and weird.” Here’s a fun exercise, go into the place, and start talking about monolithic database architectures in the past tense. Then watch peoples’ heads twist off their necks, shoot up, hit the ceiling, and flutter back down to the floor like one of those hand-powered, dragonfly helicopter toys. The attachment to the obsolete at Liberty is plain bizarre. • Don’t get me wrong, there are some wonderful, talented people at Liberty Mutual. However, if/when you find them they are either jaded, marginalized, on their way out, or some combination thereof.

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Liberty Mutual Insurance Response
7y
First of all, thanks for a well-thought-out review. We're concerned to read some of this, but we appreciate the time and effort it took you to share it all. We'll be passing this information along to the right team to ensure that we can make improvements as appropriate.
2.0
Mar 21, 2018

Turning South

Recommend
CEO approval
Business Outlook

Pros

They have some good programs in place, there used to be lots of opportunity internally. Good training programs are available at a certain level. Work life balance can be good, but people being promoted tend to be those who email or take calls into the early morning hours. I have seen lots of people sleep deprived or coming into the office when it’s closed due to pressure of meeting expectations.

Cons

-Constant reorgs, layoffs, and a recent sell-off of a couple hundred employees to another company -Some ridiculous managers who are borderline abusive have held senior positions for years despite hemorrhaging talent. No recourse. -Cost cutting measures will continue for some time leaving many questioning job security. -Key leadership positions are filled internally even where it makes no sense. They love promoting familiar faces over subject matter experts with proven experience. This has cost them and will continue to. -Some people promoted to levels that others are held down below due to politics and inconsistencies in how managers view promotions. Some people call it a meritocracy, but what happens is X senior leader brings or meets person who they just really like for whatever reason. This breeds a culture of yes men who don’t actually have much skill, which cascades down into ineffectiveness across entire orgs. You’ll see senior leaders (grade 20 to 22) with equivalent experience to 17/18s who didn’t know the “right” people to pull them along like the 20-22 did. -Actual effective ideas are not rewarded and frequently ignored. Despite Presidential awards being available, I have seen people make the company millions of dollars and get a pat on the back, while the Presidential award recipients were simply doing their job well. No consistency to reward the most impactful employees creates less of a want for those employees to stick around.

Viewing 13 - 15 of 10,083 Reviews

Glassdoor has 11,365 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.