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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,093 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Honestly none besides that you can fail your way to the top

Cons

Just recently allowed jeans (but still business casual) No personal email Corporate leadership might as well be a chicken with its head cut off Don't trust employees or actually care about culture

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Liberty Mutual Insurance Response
9y
We appreciate you spending some time writing down your thoughts. We work hard to provide an open, positive work environment that employees can be proud of. We always welcome opportunities for improvement.
3.0
Mar 3, 2017

An honest review for the call center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you get the right sup, and the right team, the environment is doable. You are provided VIP (an additional check, that pays according to how the business did last year. COE offers the best of the best to not only be recognized by the company, but a few people from every department of every center is provided with an all expense paid trip. (The location is different every time)

Cons

I was not provided the truth about the pay when I was offered the job. There is no real work life balance. At some point you just call of and take the point because you need a mental day. There are people in leadership roles that do not deserve the roles (not because I am "hating on them", but because they are legitimately not suited for the job. You are provided numbers and a metrics you must meet (standard, no surprises there); however when you see someone skimming the system to cheat and make their numbers look good. Only for them to get a promotion or the COE award; it makes you want to throw up, or become a poor person, so you too can get raises and awards. If you can somehow get into claims, it is much better than customer service. Both have call centers, and both will be looking to expand, most of the negative I have posted came from customer service. My issue with claims is how disconnected everyone is, it is so quite and no one in management seems as helpful as they show themselves to be when someone higher than them is around.

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Liberty Mutual Insurance Response
9y
We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.
4.0
Jan 26, 2017

Review

Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, training is a good way to meet co-workers from other offices across the country.

Cons

Heavy workload, rushed training.

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Liberty Mutual Insurance Response
9y
We value our employees and strive to provide appropriate work/life balance, training, communication, and manager support. It sounds like you don't feel you received these, and we're sorry to hear that. We improve with honest feedback like yours, so thank you for sharing.
Viewing 145 - 147 of 10,093 Reviews

Glassdoor has 11,376 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.