Liberty Mutual Insurance reviews

Management, recognition, performance review procedure

There is a complete lack of detachment between upper management and the front line personnel . Goals are a series of moving targets. Very unrealistic expectations. Your performance is based on a myriad number of goals which though seemingly objective, allows for a very subjective assessment by management who is often faced with the daunting task of having to reward an entire office with very limited funds. The majority of the previous posters have very little direct customer contact. It is a whole different ball game with the majority of company employees who have to deal with customers directly. Pay raises do not keep up with the level of inflation. Some customer practices are deceptive but are encouraged by upper management. You are rewarded for keeping the Average claim dollar value below the industry average. This can sometimes only be done by manipulating repair estimates