Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1311 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 725 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 555 reviews)); "Flexible work from home schedules" ((in 368 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 467 reviews)); "There are good managers but also many mediocre and poor managers." ((in 245 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 143 reviews)); "organizations with too many layoffs." ((in 119 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,110 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

5.0

Nov 9, 2012

Company that lives by it's credo

Training manager

Recommend

CEO approval

Business Outlook

Pros

Ability to move up, tremendous benefits and sense of pride in the work we do, doors open to everyone, very well compensated for our work and did I mention the benefits? the first time I walked into our headquarters in Boston, I cried. It was incredible. All my adult business skills have been nurtured at Liberty. We had our serve with Liberty campaign this year and annually employees donate millions to charities with a 50% company match. Liberty is an excellent company.

Cons

Can think of many cons other than we are sometimes slow to move with progress in terms of having people work from remote locations. Not every wonderful job should be housed in Boston.

1.0

Nov 5, 2012

DON'T WORK HERE

Underwriting

Recommend

CEO approval

Business Outlook

Pros

you CAN NOT get fired from working here. they just don't fire people. (but because of that there is incompetence everywhere, the organization is riddled with it)

Cons

In the 4 years I worked here the entire middle market segment reorganized 6 times, every time was more dramatic and traumatic then the time before.. The process and systems are awful. The management takes no ownership of any issues and leadership here is seriously lacking. The annual employee opinion survey scores reflect VERY unhappy employees. Every day that I worked there I saw people cry, scream and flip out. I've never worked at a company where so many people were on mental medical leave because working there literally drives people insane.

5.0

Oct 23, 2012

Great benefits and income potential

Insurance sales representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, income potential is huge.

Cons

Difficult to change to another department

Viewing 9646 - 9648 of 10,110 Reviews

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