Liberty Mutual Insurance reviews

(Takes deep breath) awful work/life balance- goal is unattainable, meaning they expect a certain number of closures every single month. It’s possible if you have absolutely nothing else going on in your life. You literally have to work 50-60 hours a week to stay on top of things and the salary does not match up to this kind of overtime. This is the real reason they allow you to work from home, it fosters a culture that transitions you into the idea of always working, very toxic. High turnover, because ultimately this is a horrible job, so naturally people with better options will leave. FAVORITISM, the amount of favoritism displayed at this place is unreal, there’s favorite teams, managers and adjusters so if you don’t fall into one of those buckets, bless your heart. Unhealthy competition - they waste your time with these award meetings where the same people from the same teams (the favs) get awards, I guess they think it’s inspiring but it’s the complete opposite. Unfair performance reviews, they don’t have a solid method for measuring performance so it’s really measured by how much you are liked. If you’re not amongst the favs your review will always be average, or below average. Lack of empathy, even though empathy is a core value they stress that you must show to customers, under no circumstance should you, as an employee, get pregnant or sick because it’s pretty much downhill after that. Horrible leadership - so these team managers, unit managers, and field manager are all quite incompetent and have mostly been given these jobs through the “good ol boys club”. They have nasty attitudes and are retaliatory so don’t bother with HR. When you work in the industry of claims and customer service, the overall nature of the job is expected to be stressful because you’re dealing with people in unfortunate events who are looking for you to “make them whole again”, however to work in such atmosphere where the department has so much dysfunction it’s not worth it. This place will age you and give you huge bags under your eyes. Don’t do it.

There are a lot of smart, ambitious people at Liberty who care about helping customers only to the extent it will help them advance. It is also a cutthroat corporate culture where most everyone who wants to advance spends a lot of time bobbing their head yes. Asking a question or offering an unpopular opinion can be career limiting when you were only trying to help. And the company cannot seem to go a year without mass layoffs which leaders say is "part of business".