I Love Hate Liberty Mutual
Pros
They are pretty good about using feedback from Customers, Agents and Employees to improve things. They pay very well and have wonderful benefits; such as pension, 401k, LTD, Life Insurance, Health Insurance, Vision, Dental, free therapy sessions, health apps etc. I love that we have been working fully remote from the comfort of our own homes since before the pandemic happened. I love the amount of FTO we are given.
Cons
No matter what department it is, they purposely dont hire enough people because they would rather over work their employees to get more bang for their buck. For example, in the claims call center; they purposely will only retain enough employees for the calls to be back to back to back. They will never hire enough people in the call center because they dont want there to be even 10 seconds in between calls; they want there to be no down time. When you get into an Adjusting role they also over-work you there. For Example, they have a team of about 13 adjusters handling alllllllll the glass and roadside reimbursement claims for the entire country and not only do they handle the reimbursement claims but they also take inbound calls from a hotline number like a call center, handle all the glass and tow complaints, handle all the coverage verification, all glass appraisals, FL invoice processing etc. My only other complaint besides them overworking us all to death is that they make it hard to transition from department to department; I have been trying to transition from claims to underwriting for 3 years and still no luck.
