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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,085 total reviews)
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Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,085 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Aug 29, 2022

Not worth it.

Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits, pleasant onboarding experience, 100% remote.

Cons

I thought the onboarding leaders were joking when they said "this job will drive you to drink" during our first week. You will be sold on "work-life balance" but will quickly come to understand that there is no such thing. At best, you will have 1 day off per week. Senior Management is so far disconnected from claims, yet implements changes on a daily/weekly basis without considering the impact it will have on customers and employees. It is clear that over time this company is caring less and less about handling things with care and integrity and only wants to do what ever will make the numbers look good so they can all get their bonuses every year. Even if it is at the expense of the customer. Senior leaders are instructing people to payout and close customer's claims prematurely in huge numbers (100+ in a day, thousands of dollars each). Not only that, but most are being to the wrong people or businesses causing delays or even risking overpayments to the wrong entities. Despite multiple groups bringing this concern up to management, there is absolutely no accountability or action taken to remedy these egregious errors because senior leaders make the decisions in the first place.

4.0
Jun 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, Great Benefits, Flexible Work Arrangements

Cons

Sr. Management has had same communicated vision to be top 3 carrier for 10 years with no real progress toward goal. There is are frequent reductions-in-force that frequently are the result not of changing market conditions as senior leadership wants to indicate, but poor planning. As example, the company completely eliminated business analyst positions with their shift to Agile, but did not address in the new agile model who should do that work. This resulted in severe gaps that forced remaining employees to do more work with less resources. The company despite having record profits year over year continues to squeeze expenses using incomprehensible methods. As example, people traveling for work were told they couldn't order breakfast on company dime, while the company would spend hundreds of thousands of dollars to give everyone in the company a small branded item or mailer. Not to mention the well published story that the company spent millions of dollars renovating the CEO's office when he assumed his role in 2012. While salary and benefits are competitive, your success really depends on who your manager is at the company. Some leaders are great and will work hard to recognize talent. Other groups though are decidedly less invested in promoting talent which is discouraging. There are frequent changes in reporting structure due to the constant realignments/reorgs which makes it challenging to not only get work done, but to also advance one's career.

2.0
Feb 14, 2019

Trending Down

Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, goof workplace flexibility. Still some good people.

Cons

Management - nothing is honest or straightforward. Consistently trying to please employees with rhetoric which never comes to fruition. It's a "do as I say not as I do" atmosphere. Extremely cut throat culture where everyone is promotion driven. Employees only look for themselves. Politics are nasty and the favorites move up quickly. Obedience is valued over intelligence.

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Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
Viewing 64 - 66 of 10,085 Reviews

Glassdoor has 11,367 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.