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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance Customer Service Representative CSR reviews

2.9

23% would recommend to a friend

(45 total reviews)
avatar

Tim Sweeney

28% approve of CEO

68% positive business outlook

Customer Service Representative (CSR) employees have rated Liberty Mutual Insurance with 2.9 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Seguros industry (3.6 stars).

Reviews by job title

45 reviews
3.0
Jul 11, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is good. Benefits are good.

Cons

You will be worked until you hit burnout and they will tell you to take a day off and then get back at it

1.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

None none none none none

Cons

Liars run far away the recuriters as well as the interviewers lie so much, they tell you to keep the interview anonymous but they will ask you four questions. They also will make you pay for a background check Geico insurance is way better

2.0
Jan 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, flexible work schedules, and opportunities to serve the community.

Cons

Arbitrary and biased metrics: When performance is measured unfairly, it can demotivate employees and lead to unfair treatment. No opportunity to move up or laterally: Limited career growth can be frustrating for many employees. Continued outsourcing overseas, overfocused on numbers, not people: Outsourcing and an excessive focus on numbers can negatively impact employee morale and job security. More and more details added to workflow without compensation: Increasing workload without compensation is a common complaint and can lead to burnout. Unlicensed reps promoting insurance products.

Viewing 4 - 6 of 45 Reviews

Glassdoor has 11,401 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.