Liberty Mutual Insurance reviews

No family / life balance Systems are confusingly difficult Estimating system is sub par to what other carriers are using Team managers hate their jobs and this trickles down to micromanagement and way too much oversight Very metrics driven audit process Management does not care about customer service until they receive a complaint from the customer or their agent

Out of pocket for insurance is too high for a family, even the new one for 2023. I also would love a wellness incentive, like money off insurance for not smoking or proving you do 150 minutes of exercise a week, or a stipend for gym/peloton/something like that. Interview process took months. Insurance can be a dry product to work on and tons of info is stored in team members' heads. Too many directors of "who knows" on the business side working with tech that could just be business analysts or something similar embedded on the team. They vocally embrace diversity and inclusion, but 90% of people are white dudes, I think that has to do with being based out of New England where that is what most people are.