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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,116 total reviews)
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Tim Sweeney

66% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Aug 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The company is way over-staffed especially in the IT department and people have to literally beg to get on any project. They would literally give you work that's not even software developer work because they don't have anything else to give you. Why is this good? Cause you will have a lot of free time while getting paid. Most people in Boston reports to a manager who sits in Indianapolis, NH, Ohio or Wausau (do you know where Wausau is?) or middle of nowhere. Chances are your manager probably won't be sitting in the same location meaning you get to come and go as you please or even not show up in office. The Boston office was literally empty most of the time because everyone just decides to work from home w/o telling their bosses as coming to the office is meaningless when your team isn't there. A Great place for people who wants to do nothing and keeps collecting checks. Company also has this great TDP program that takes any fresh college grad and turns him/her into a manager in 4 years. Tells you how much they value young talent. So all you Zuckerbergs out there, this is a great place for you to work. The company does have boat loads of money so lay offs probably won’t happen soon.

Cons

The management is as incompetent as you will see in any other place. I was hired as part of the Boston IT expansion back in 2011. The real story was the company had received a significant tax advantage from the government for their new building in Boston back bay area and in return the company promised to hire x number of people in Massachusetts. Turns out the company was just hiring anyone who fits the profile but then there was no plan for these new hires to be part of anything. I was one of those lucky ones who got hired. So what ended up happening was an army of Boston IT new hires sat around for months and months doing nothing. We kept asking our manager, who was also a new hired himself, to ask other groups for more work. He had to fly to the Indianapolis office where the groups there own all the projects and begged for work. All he got was a project that had all the developers do SA work. And then after enough complains from the new hires in Boston, the senior director from Indianapolis finally came over, sat down with us and told us we should be happy that we are on the bench and still being paid. So the message was cleared, there was no plan for us. Incompetency in the IT leaderships. Have you ever seen a software architect who barely knows how to code or know nothing about computer science, well look no further, you will find a bunch in this company. Many thanks to the TDP program. Never before have I seen an IT department full of incompetent people. The CIOs relied heavily on what IBM tells them and use all their products so that IT doesn’t really need to know anything when crap hits the fan. They also hired a lot of contractors to get the real work done because all the full time employees know nothing and just sit around waiting for the contractor to tell them what they need to do.

4.0
May 4, 2014
Recommend
CEO approval
Business Outlook

Pros

By far, the people. Of all of my jobs, this is the first time I genuinly enjoyed working with everyone within the office, from the Claims Manager on down to the other CS'. You do get 3 weeks vacation and have a 37.5 hour workweek with no micromanaging as far as when you get in to the office and when you leave, which is nice.

Cons

Starting to transition into more of a call center. Though you are only expected to work 37.5 hours in a week, you end up working a lot more hours due to unrealistic claim loads with no OT pay. Way too many SOPs and everchanging objectives tend to overcomplicate the job and force you to stress over little, unimportant details.

2.0
Apr 17, 2013
Recommend
CEO approval
Business Outlook

Pros

•Competitive compensation •Tuition reimbursement •Pension •Other benefits decent

Cons

•Lack of direction - I had 10 managers in 6 years but only ever changed jobs once. I was told that managers are shuffled to groups they have no experience with every 2 years as part of their development. You can imagine how this impacts employee development. •Limited connection between individual performance and bonuses - 2 years in a row employees in my group were told that our bonuses was funded at a lower level because of high claims payouts due to natural disasters. Those same years the CEO earned ~$50M. He and the current CEO later explained that this was due to phantom stock earned over a long career appreciating due to solid performance and that his normal annual compensation was closer to $15M. For the record, I'm not against big company CEOs being highly compensated (I think Jamie Dimon and Lloyd Blankfein earn it), but for a mutual company owned by policyholders, $50M in compensation because of strong performance while I'm told I won't be getting even half of my bonus because it rained a lot last year seems odd. I wonder what his $50M compensation would have been if the weather had been better. •Broken promises - As a company that's grown significantly through acquisition and dealt with dozens if not hundreds of "redundancies" as a result, you'd think that the company would be able to handle a delicate situation like a significant re-org with some finesse. Instead the updates employees were promised either consisted of "we're still working on it" or missed entirely. •Purposeless Performance Evaluation - Every year employees spend a significant amount of time writing goals and having their performance evaluated. Turns out this measure of your performance is not taken into account at all when layoffs are considered. You can have performance above 100 every year you're there and that will not be considered at all when someone decides whether you get laid off or not. This is not conjecture. I was told this by my manager and HR. •Waste - It isn't difficult to see where employee bonuses went. Upon taking over for $200M man Ted Kelly in 2011, CEO David Long remodeled his office at a cost of over $4.5M ($3370 per square foot). This does not sound like a responsible mutual company acting in its policyholders' best interests. And I can see why a company might need one or a couple of private jets, but 5? Seems like someone's trying to top RJR.

Viewing 529 - 531 of 10,116 Reviews

Glassdoor has 11,401 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.