Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (118) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1285 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 852 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 726 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 547 reviews)); "Flexible work from home schedule" ((in 360 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 472 reviews)); "There are good managers but also many mediocre and poor managers." ((in 248 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 151 reviews)); "Bad Upper Management" ((in 145 reviews)); "Lots of layoffs and fears about job security over the years." ((in 118 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,115 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,115 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

4.0

Feb 8, 2017

Home Officer is solid

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Flexible work arrangements. Really good culture. Great work space. Trainings are great. Benefits are largely good -- although like any company watching expenses they seem to want to roll back things every year.

Cons

Promotions are few and far between for most folks. Field office roles are subpar to home office. There's also a lot of people who make into mid-level and even senior manager roles that clearly aren't the best fit so there's a lot of highly paid people who add little value (i.e. oversized corporation)

1.0

Jan 22, 2017

Auto Claims Resolution Representative

Auto claims resolution representative

Recommend

CEO approval

Business Outlook

Pros

laid back, flexible, little to no mandatory overtime

Cons

No structure, completely unorganized, it's quantity versus quality, overload you with claims, poor training. They say they are about the customer but with the workload and the expectations, it comes down to numbers and pushing claims out, it's not about doing what is right for the customer.

Liberty Mutual Insurance Response

9y

We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.

1.0

Oct 4, 2016

Extremely Frustrating

Inside auto damage appraiser

Recommend

CEO approval

Business Outlook

Pros

The benefits are really good.

Cons

The metrics are impossible to meet and if you do meet one, they still hit you with a low score on your yearly review. There is almost no field staff anywhere, so you will be handling large damage amounts form the desk that really should be seen in person and then questioned on your decisions. The audit reviews are extremely opinion based. The vast majority of the department is always either on a coaching package, fired, or leaving at any given time. The work load is also ridiculous. I also don't feel like we behave with integrity and it seems like we just try to pay as little as possible.

Viewing 514 - 516 of 10,115 Reviews

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Technical Claims Specialist

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Remote Inside Sales Representative

Remote Inside Sales Representative