Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (391) , Sales Representative (384) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (143) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1287 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 853 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 737 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 552 reviews)); "Flexible work from home schedules" ((in 336 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 465 reviews)); "There are good managers but also many mediocre and poor managers." ((in 250 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 149 reviews)); "Bad Upper Management" ((in 148 reviews)); "Constant change and layoffs" ((in 110 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,085 total reviews)

Tim Sweeney

65% approve of CEO

59% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.7

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.2

Senior management

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,085 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

10K reviews

1.0

Mar 8, 2019

Shaky but somewhat hopeful

Insurance sales advisor

Recommend

CEO approval

Business Outlook

Pros

401k, benefits you'd expect from any large corporation, Pay is ok but used to be much better.

Cons

Company has gone through a restructuring that has made us into beasts of burden. I believe I'm going to become a casualty to the changes that have been made. Too say that management is out of touch is putting it mildly, they just don't care anymore. Sales approach isn't in the customers best interest. Similar to the Wells Fargo scandal from a few years back where bankers were opening up accounts fraudulently to hit their numbers.... LM reps have and continue to "slide" policies in to hit goals. I've had some of my coworkers and close friends get fired for manipulating data on applications, avoiding calls, and taking too much time off... All valid reasons to be fired but the environment that is now our sales floor perpetuates all of these things. I'm hearing of a coworker being let go after returning from an approved FMLA leave. A few of us are afraid of using our PTO or FMLA in fear of retaliation. The company used to be absolutely incredible. So much has changed and I hope things get better before its too late.

Liberty Mutual Insurance Response

7y

We're sorry to read about your experience. Some of the things you've mentioned here are concerning. If you feel you've observed inappropriate behavior, you may want to call our Compliance Helpline for guidance. You can also contact Compliance anonymously if you like.

2.0

Jun 26, 2019

Avoid - not a good place to work

Consultant

Recommend

CEO approval

Business Outlook

Pros

Flexibility to work from home

Cons

No assigned seats. You get a locker like in high school and have to reserve a desk every day. Not enough desks so you may not sit near your team. Terrible health benefits. Job security is lacking. Across the company in different functions and areas they are aggressively moving to outsourcing. At the same time they tell us we will get used to and comfortable with this new way of working. Frequent reorganizations make job security even worse.

5.0

Jan 20, 2019

Good Company

Auto claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Great people, company, benefits and pay. Work from home after 6 months. Great hours if you are up to date on your work and flexible with when you come in and leave. You can choose your own hours.

Cons

As an adjuster, there is more work than hours in a day. You may be willing to put in the extra time but they don't want you to since you have to claim it, understandably they don't want to pay overtime if possible. Many employees would just put in the hours and not log them. Stress levels are high since its too easy to get behind and catching up can take weeks. Miss one day and your behind for a minimum of a week. Usually I saw people take a day or two off and somehow not get turned off on claims so when they came back they had new claims when they shouldn't have. Makes you never want to take a vacation.

Liberty Mutual Insurance Response

7y

Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

Viewing 46 - 48 of 10,085 Reviews

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Jobs at Liberty Mutual Insurance

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