Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1311 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 725 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 555 reviews)); "Flexible work from home schedules" ((in 368 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 467 reviews)); "There are good managers but also many mediocre and poor managers." ((in 245 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 143 reviews)); "organizations with too many layoffs." ((in 119 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,109 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

1.0

May 19, 2025

Still learning, but things feel very outdated

Customer service

Recommend

CEO approval

Business Outlook

Pros

New office with nice view

Cons

I'm in operations and still quite new, but it’s clear that a lot of things here are old and manual. We don’t have proper systems, and when something breaks, support is slow or not available. Sometimes we need to work late or on weekends just to finish basic tasks. It feels like there’s no clear direction from the top, and a lot of teams work separately. People are nice, but it’s hard to see how things will improve.

5.0

May 15, 2025

Talent Acquisition Perdpective

Talent acquisition partner

Recommend

CEO approval

Business Outlook

Pros

For the most part, good work life balance Competitive base pay and annual bonus Good FTO allowance Competitive retirement options

Cons

Not a lot of room for advancement

5.0

May 14, 2025

Highly recommend working at Liberty

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Liberty truly values personal development, community building and work life balance.

Cons

Vacation and sick days are all grouped in to one category.

Liberty Mutual Insurance Response

1y

Thank you for sharing your experience! We’re glad to hear you appreciate our focus on personal development, and work-life balance. We also appreciate your feedback on vacation and sick day policies as we continue to look for ways to improve.

Viewing 463 - 465 of 10,109 Reviews

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