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Liberty Mutual Insurance

Engaged Employer

Still learning, but things feel very outdated - Customer Service Liberty Mutual Insurance Employee Review

1.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

New office with nice view

Cons

I'm in operations and still quite new, but it’s clear that a lot of things here are old and manual. We don’t have proper systems, and when something breaks, support is slow or not available. Sometimes we need to work late or on weekends just to finish basic tasks. It feels like there’s no clear direction from the top, and a lot of teams work separately. People are nice, but it’s hard to see how things will improve.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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