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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,110 total reviews)
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Tim Sweeney

66% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
3.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The company benefits are amazing. I'm mostly referring to the 50% 401k match. The company seems to be more morally correct than most other companies (albeit not perfect.) After 2 years of working I am making about 70k a year which is good but still not worth the mental damage of a sales role.

Cons

Its a sales job. The busier it is, the more mentally insane you'll go trying to sell policies to the general public. I would be able to slog my way through it if it weren't for the insane amount of metrics you must meet to keep your job. It's a perpetual juggling act trying to keep all of your statistics in line with what they want, all while a manager is listening to your calls and critiquing what you should have done. (In my case the sales manager hasn't touched the phone in 10 years) Then finally the month ends, a sigh of relief if you've managed to keep all of your metrics in the "green." Then you get to do it all over month after month until you inevitably burn out and change positions.

2.0
Jan 4, 2023
Recommend
CEO approval
Business Outlook

Pros

PTO immediately with reasonable accrual rates, floating holidays, industry standard health/dental/vision coverage, bonus structure. You can earn “shine points” for your work & use those to purchase various items available on an internal gift site. Remote work options, company provides all necessary equipment; you’ll definitely need it.

Cons

There is no work life balance due to unreasonable workload & expectations, constant turnover, middle management heavy, starting pay for casualty is below industry standard. Very little diversity on the executive management team. All negotiation calls with attorneys must be recorded or expect to be reprimanded. In the beginning it was ok; training was a bit of a disappointment - they insist you focus ONLY on training but then give you live file transfers during training which have not been vetted, meaning as a new employee learning the company you may receive a demand during training. There was constant turnover (resignations) therefore you’re always in receipt of transfer files (pre-suit and litigation) that may be current or may not have been touched in months. Expect volume to be around 175-200 exposures, that has everything to do with movement out of & turnover within the department. If you’re lucky you may get help from a peer that’s kind enough to take time out of their day to assist. Most team managers delegate to your peers unless you get with a really great manager (there were a couple) that didn’t mind taking the time to provide the necessary support so you didn’t drown. Instead of working collaboratively with defense counsel as a specialist I got the impression I was expected to actually BE the attorney vs working collaboratively with counsel. As someone with 20 years of experience in multiple lines of business, including but not limited to BI litigation - I found this place to be emotionally draining with the culture of tech start up that thinks caring for employees means having a ping pong table.

Viewing 439 - 441 of 10,110 Reviews

Glassdoor has 11,395 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.