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Liberty Mutual Insurance

Engaged Employer

Great company, awful position - Insurance Agent Liberty Mutual Insurance Employee Review

3.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The company benefits are amazing. I'm mostly referring to the 50% 401k match. The company seems to be more morally correct than most other companies (albeit not perfect.) After 2 years of working I am making about 70k a year which is good but still not worth the mental damage of a sales role.

Cons

Its a sales job. The busier it is, the more mentally insane you'll go trying to sell policies to the general public. I would be able to slog my way through it if it weren't for the insane amount of metrics you must meet to keep your job. It's a perpetual juggling act trying to keep all of your statistics in line with what they want, all while a manager is listening to your calls and critiquing what you should have done. (In my case the sales manager hasn't touched the phone in 10 years) Then finally the month ends, a sigh of relief if you've managed to keep all of your metrics in the "green." Then you get to do it all over month after month until you inevitably burn out and change positions.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

They still care about DEI.

Cons

Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!

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