Liberty Mutual Insurance reviews

There are many downsides....absolute lack of HR support in any employee issue. This company discriminates and I have witnessed harassment at multiple levels....and from what I've observed this is standard operating procedure--beat people down so that they feel week and unempowered. They regularly bring people in and then change their job responsibilities once in the door...they just assume that the person just started and has no other options. And they promote people with absolutely no leadership or experience...people who are evil and others who are just plain stupid (in addition to inexperienced). There are no upsides to this company...if you are interviewing....my advice is to continue your search!

- Micromanagement (unavoidable even with great manager) - Constantly monitored (to the second) - Unrealistic goals keep most ISA's at minimum of sales commission - Constantly pushed to cross-sell lines the customer may not want or need - Encouraged to relate to customers by fabricating commonalities - Missed goal three times = grounds for dismissal - High turnover (90% of my cohort of new hires was fired or quit within one year) - Disgruntled customers - Warm leads are from aggregators - Customers often unprepared to discuss a quote - System is very outdated (leading to long wait times) - Prices are often MUCH higher than competitors' - If customer wanted low price, leadership encouraged ISAs to remove all additional coverages (ie strip the policy bare) - Call center environment (dozens of calls a day, back to back) - Encouraged to complete trainings, etc "in between calls" (which almost never happened) - Little to no opportunities to connect with coworkers/team members