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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,103 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Feb 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual has a real good benefits, 401k and pension benefits package. They seem to offer what a lot of large corporations have scaled back on over the years. As a Field Sales Representative, you have the flexibility to 'hit the field' and fish for business or referral sources whenever you'd like. If you are making your numbers, you can pretty much come/go as you please. Liberty Mutual pays for your insurance licensing and training, and they'll send you for at least a week to Florida for sales training.

Cons

During the interview, they will tell you they will provide you with leads. Please know that the majority of your day is spent prospecting/fishing for new business sources. If you are provided with any leads, take them with a grain of salt. Most of the leads provided are garbage. The conversion rate of their stale leads aren't too good. You are on your own, most of the time, which can be good if you're bringing in business, but horrible if you really need guidance and attention. Senior Management talks a good talk but they only support the senior reps and bend over backwards for them. Since insurance is more of a commodity these days, no matter how you're trained, it really all boils down to price for the customer and Liberty Mutual will almost never be the cheapest insurance out there. Management may try to assign you to an existing business account but if a rep hasn't visited there in years, you'll get a cold reception from the company or they'll tell you they now have a relationship with another voluntary benefits provider. This is because these accounts where opened up by reps who are no longer with the company, and when they leave, the business relationship grew cold. Management, in all honesty, appears to just be there collecting a big check and so they really do not focus on the reps individual development. Although it's possible, you probably will not make the high dollar salary that is advertised on the job posting boards your first couple of years.

3.0
Feb 3, 2017

Personal Lines Sales

Recommend
CEO approval
Business Outlook

Pros

Financially strong company, good support on local level

Cons

Pricing is not competitive for most customers. Customer retention is not good due to 15-20%+ rate increases Year over year even on good customers with no claims. Before you accept a sales position speak with several agents about their ability to write and maintain business so you know what you are getting into. Don't rely on blue sky from recruiters and managers

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Liberty Mutual Insurance Response
9y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. Honest feedback like yours helps us to do that, so thank you for sharing. We'd ask you to consider sharing this with your manager as well.
2.0
Jan 23, 2017

Not For Everyone

Recommend
CEO approval
Business Outlook

Pros

Good starting point, but literaly only the basics, decent benefits, salary gets you by

Cons

Subjective reviews, the performance expectations change weekly, or they don't tell you at all until after the fact. overworked

avatar
Liberty Mutual Insurance Response
9y
We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.
Viewing 334 - 336 of 10,103 Reviews

Glassdoor has 11,388 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.